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Practice Messages

The Message Center User Preferences tab with Automatic Replies enabled and highlighted
The Message Center User Preferences tab with Automatic Replies enabled and highlighted

Set Up Automatic Replies

If you will not be able to respond to internal Practice Messages for a time, use the Automatic Replies preference to let staff know you are unavailable.

With Automatic Replies set up:

  • When someone adds you to a message, iKnowMed displays "OOO mm/dd/yyyy–mm/dd/yyyy" after your name.

  • When they send the message, iKnowMed responds with your Automatic Reply Message.

To set up Automatic Replies:

  1. Navigate to Message Center User Preferences.

  2. Toggle Automatic Replies to On.

  3. Set Start Date and Time for when iKnowMed should respond with your Automatic Reply Message.

  4. Set End Date and Time to when iKnowMed should stop sending Automatic Replies.

  5. Under Automatic Reply Message, create a message for iKnowMed to respond with.

  6. Click SAVE.