Common Charge Capture Errors
FAQ: What are common errors found on the Charge Capture Report and how can they be resolved?
Issue: Several errors may appear on the Charge Capture Report, indicating missing or incorrect information in a patient's chart. Below are common errors and their solutions:
Missing Location:
Description: This error occurs when the location for the Charge Capture Report (CCR) is missing.
Solution: The location is derived from the appointment linked to the charges. If you encounter this error, check the appointment record and update or re-connect it to a valid appointment.
No Drug Code:
Description: This error indicates that one or more drugs charted in the Medication Administration Record (MAR) for the patient on that Date of Service (DOS) lack a billing code.
Solution: Verify that each drug has an associated billing code in the Medications section.
Missing Administration Record:
Description: This error points to a missing or incomplete drug administration record as documented in the MAR for the patient on the DOS.
Solution: Review each drug charted in the MAR to ensure all start/stop times and details are complete.