Charge Capture FAQs

FAQ: What should an agent do if there are no drug charges in the Practice PMS, only administrative charges?

Issue: Agents may receive calls from practices reporting that although charges have been released, no drug charges appear in the Practice Management System (PMS), only administrative charges.

Steps for Agents:

1. Information Gathering:

   • Collect the following details:

     • Medical Record Number (MRN)

     • Date of Service (DOS)

     • Missing charges

     • Practice ID

2. Verification:

   • Confirm that all charges have been released for the reported Date of Service.

   • Ensure there is a National Drug Code (NDC) associated with the transaction.

   • Check for both Dispense (D) and Waste (W) details by reviewing Admix >> Drug Dispense Details.

3. Search in LPMI:

   • Navigate to Interface Control >> Charge Detail.

   • Enter the following:

     • Practice Site No.

     • ID: MRN

     • Start Date: DOS

     • End Date: Today's DOS (to account for charges released on a later date).

4. Troubleshooting:

   • If drug charges are still not visible and only admin charges appear:

     • Return to the Charge Capture Report and ask the staff to click "REFRESH" on the Charge Capture Report.

     • Check if charges appear post-refresh. This situation may occur if the Nurse released charges and the Pharmacy staff dispensed drugs after the Nurse released the Drug Codes.

5. Resolution:

   • Instruct the staff to RELEASE DRUG Codes.

   • Document this process and add the incident to the appropriate logs for tracking and resolution.