Charge Capture FAQs

FAQ: Why are Charge Capture charges not clearing due to a missing appointment?

Steps to Resolve:

1. Access the Visit List or Chart Summary:

   • Navigate to the Patient Appointment widget.

   • Filter to the date of service relevant to the charge capture report.

2. Check Appointment Status:

   • In the Status drop-down menu, select "Cancelled."

   • Look for any appointments marked as canceled that have an E/M code and/or Procedure documented.

3. Edit the Appointment:

   • Change the status of the appointment to "Edit."

   • Click on the Billing code.

   • Click “Clear” in the bottom right corner to remove the billing code.

   • Close the billing dialogue box.

   • Return the appointment status to "Cancelled."